Terms and conditions.

1. Definitions

“Company”, “we”, “us” refers to Stockport joinery.

“client”, “customer”, “you”, refers to the person or company instructing works supplied by Stockport joinery.

2. Acceptance of Estimate/ Formation of Contract

Acontract is formed when the client:

• Accepts the estimate verbally or in writing
• Replies by email, text message or WhatsApp confirming acceptance
• Pays a deposit
• Requests a start date
• Allows work to commence
• No physical signiture is rewuired for these terms & conditons to become binding.
• All estimates are valid for 30 days unless otherwise stated

3. Estimates & Quotations

All estimates are based on the information availabkle at the time of quoting.

Hidden issues may exist which cannot reasonably be identified until works commence, including but not limitied to:

• Rotten timber
• Damaged pipework
• Unsafe electrics
• Damp or water ingress
• Uneven floors or walls
• Structural movement
• Asbestos containing materials
• Incorrect previous workmanship

Any additional works required due to unforseen issues will be discussed with the client and charged separately.

Unless Specifically stated, estimates do not include:

• Structural engineering
• Planning permission
• Building Control fees
• Skip permits
• Parking permits
• Specialist surveys
• Asbestos removal
• Utility upgrade works

4. Deposits

A deposit may be required to secure diary dates, order materials and schedule works.

Deposits are non refundable once:

• Materials have been ordered
• Labour has been scheduled
• Specialist products have been manufactured
• The agreed cancellation period has expired
• Failure to pay deposits on time may result in delayed commencement dates.

5. Staged Payments

For larger projects, staged payments will apply.

Typical staged payments may include:

• Deposit prior to commencement
• Iterim payments during works
• Final payment upon substantial completion
• Stage payments are due immediately upon invoice unless otherwise agreed in writing.

Failure to make staged payments may result in:

• Suspension of works
• Removal from schedule
• Delayed completion

Additional costs for remobilisation

Ownership of supplied goods and materials remains with Stockport joinery until paid for in full.

6. Final payments

Final balances are due immediately upon completion of works unless otherwise agreed in writing.

Completion is defined as:

• Works substantially completed for intended use
• Minior snagging items outstanding
• Customer occupation/ use of area
• Fixtures or fittings operational
• Snagging items do not justify witholding full payment.

7. Additional Works/ Variations

Any additional work requested by the client outside of the original quotation shall be treated as a variation.

Variations may include:

• Additional tiling
• Joinery changes
• Extra electrical/ plumbing works
• Layout alterations
• Upgraded materials
• Repair works discovered during installation

Variations may affect:

• Final cost
• Completion dates
• Labour requirements
• Variatons can be accepted verbally, by message, email or by instruction on site.

8. Materials & Supply Isuues

Where the client supplies materials, fixtures r fittings:

The Company accepts no resonsibilty for defects, shortages, delays or incompatibility.

Additional labour caused by unsuitable products will be chargeable.

Delays caused by late deliveries may affect completion dates.

Material shortages, discontinued products, supplier delays or manufacturing issues are outside our control.

Equivalent alternative products may be offered where necessary.

9. Access & Working Conditions

The client shall provide:

• Safe and reasonable access
• Electricity.
• Water supply.
• Toilet facilities.
• Adequate parking where possible.

Delays caused by restricted access, other trades, client interference or unavailable areas may incure additional charges.

Working hours are generally Monday - Friday between 8:30am - 4:30pm.

Some shifts may be longer or shorter due to nature of works being completed that day.

10. Delays

Completion dates are estimates only.

Stockport Joinery shall not be liabkle for delays caused by:

• Weather
• Supplier shortages
• Manufacuring delays
• Illness
• Customer changes
• Unforseen structural or hidden defects
• Events outside reasonable control
• Reasonable extensions of time shal appy where necessary.

11. Client Responsibilty

The client is responible for:

• Removing valuables and fragile items.
• Ensuring pets and children are kept away form working areas
• Obtaining permissions required for works
• Informing neighbours where appropriate
• Ensuring adequate insurance cover remains in place

12. Existing Conditions

While every care is taken, works involving renovation may affect existing finishes, including:

• Cracking to plaster
• Minor paint damage
• Dust transfer
• Vibration related movement
• Perfect matches to existing finishes cannot be guaranteed.

13. Cleanliness & Site Protection

We pride ourselves on maintaining clean and tidy working environments.

Protective coverings may include:

• Corex floor protection
• Dust sheets
• Protective films

However, due to the nature of building works, some dust and disruption is unavoidable.

14. Waste Removal

Waste removal is included only where specifically stated within the quotation.

Where skips are required:

• Skip locations may require permits.
• Permit costs are chargeable unless stated otherwise.

The company reserves the right to leave reusable or salvageable materials on site unless disposal has been agreed.

15. Cooling Off Period, Deposits & Cancellation Rights

Under the Consumer Contracts Regulations 2013, domestic customers may be entitled to a 14 day cooling off period from the date of accepting the quotation or estimate.

By accepting the quotation, paying a deposit, requesting a start date, requesting materials to be ordered or instructing Stockport joinery to commence works within the 14 day cooling off period, the client expressly agrees for works and/ or material ordering to begin immediately.

The client acknowledges and agrees that:

Deposits are used to secure diary dates, allocate labour, purchase materials and cover administration costs.

Deposits may become non refundable once materials are ordered, labour is scheduled, bespoke items are manufactured or works have commenced.

If the client cancels the contract after materials have been orderd or works have commenced, the client shall remain liable for:

• All works completed up to the cancellation date.
• Materials ordered or supplied.
• Bespoke or non returnable items.
• Labour and administration costs.
• Any reasonable loss of earnings or rebooking costs.

Where cancellation occurs within the 14 day cooling off period after works have commenced, Stockport Joinery reserves the right to charge for all labour, materials, services and administrative costs incurred up to the cancellation date.

Bespoke, made to order or special order products may be non refundable once ordered from suppliers.

Failure to pay deposits or staged payments on time may result in delays, suspension of works or removal from the schedule.

Acceptance of these Terms & Conditions may be made verbally, by email, WhatsApp, text message, payment of deposit, instruction to proceed or commencement of works. A physical signiture is not required fr these Terms and Conditions to become legally binding.

16. Suspension of Works

Stockport Joinery reserves the right to suspend works where:

• Payments are overdue.
• Unsafe conditions exist.
• Abuse or threatening behavour occurs.
• Client instructions conflict with regulations.

Additional costs caused by suspension may be chargeable.

17. Guarantees

Workmanship is guaranteed for 12 months from practical completion.

This guarantee excludes:

• General wear and tear.
• Customer damage.
• Movement/ cracking caused by property settlement.
• Lack of maintenance.
• Defects in customer supplied products.
• Silicone, grout and sealants subject to natural ageing.

Manufacturer warranties remain with the product manufacturer.

18. Liability

Stockport joinery maintains public liability insurance.

Our liability is limited to the value of the contracted works supplied.

We shall not be liable for:

• Consequential losses
• Loss of earnings
• Alternative accommodation costs
• Delays outside our control

19. Photography & Marketing

The company may photograph works for:

• Portfolio use.
• Social media.
• Website marketing.
• No personal information or identifying details will be shared without permission.
• Clients may request in writing that photographs are not used.

20. Disputes

Any concerns should be raised in writing within 7 days of discovery.

Both parties agree to attempt reasonable resolution before legal proceedings.

21. Payment Methods

Payments are accepted via:

• Bank transfer
• Cash (where agreed)

Bank transfer details provided on invoices ahould always be checked carefully before payment due to increasing fraud risks.

Stockport Joinery accepts no responsibility for losses caused by payments sent to incorrect bank details due to email interception or fraud.

22. Late Payments

Late payments may incur:

• Interest charges
• Debt recovery fees
• Legal costs
• Suspension of ongoing or future works

23. Agreement

Acceptance of these Terms & Conditions may be made verbally, by email, WhatsApp, text message, payment of deposit, instruction to proceed or commencement of works. A physical signiture is not required for these Terms and Conditions to become legally binding.

24. Amendments to these Terms & Conditions

The Company reserves the right to amend these Terms and Conditions from time to time by posting the updated version on its website. Your continued use of the

Service after any such amendments constitutes your acceptance of the amended Terms and Conditions.